HOW DO I STAY UP TO DATE ON ALL OF YOUR PRODUCTS?
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HOW DO I MAKE RESERVATIONS AT THE SERENDIPITY3 RESTAURANT?
To book a reservation at the Serendipity3 Restaurant visit
here
HOW DO I BUY COCOA MIX?
Cocoa mix and other select items can be purchased soon from our website.
HOW DO I USE THE COCOA MIX TO MAKE HOT COCOA?
Add 2 1/2 tablespoons of Frrrozen Hot Chocolate Mix to 8oz of hot milk. Stir well and enjoy!
Where do you ship?
We ship to all 48 continental US states. We do not deliver to P.O. Boxes, and to guarantee the freshness of our product, please ensure the location is checked regularly, because, you know, ice cream can melt!
When will my order ship and arrive?
Ultimately, this is dependent on your delivery location, but generally speaking, orders typically ship from our warehouse within 48 hours of your order being placed, and take an additional 48 hours for the product to arrive via carrier.
How do i get free shipping?
We love our ice cream, but it is tough to ship! Dry ice, thermal packaging, and expedited delivery add up quickly, but we do this to ensure your ice cream arrives cold and in the freshest state. That is why we have a four-pint minimum to qualify for free shipping.
Why do you have a 4 pint minimum?
We require 4 pint minimum purchases in order to make shipping more cost-effective. Shipping ice cream is expensive, but purchasing 4 allows us to offer free shipping regardless of where in the US you are.
Product complaint
We are sorry to hear that you are not satisfied with your Serendipity product. Are you able to share more details with us about your experience? We want to help resolve this issue for you.
Delayed shipping / no tracking number / general shipping inquiry / no order confirmation Delayed Shipping:
All orders are typically shipped from our warehouse within 48 hours of your order being placed, and shipments typically take another 48 hours to arrive at your mailing address. Note that we do not ship for weekend delivery. The date that you receive your order is dependent on your delivery location. If you have specific questions about the status of your shipment, please send your confirmation details to
info@serendipitybrands.com.
No Tracking Number:
Thanks for reaching out about your recent order. Please send a message to
info@serendipitybrands.com with your name, order number, and the email address provided upon ordering so we can get the correct person in touch with you shortly.
General Shipping Inquiry:
Thanks for reaching out about your recent order. Please send a message to
info@serendipitybrands.com, and we will be sure to get in touch with you shortly.
No Order Confirmation:
Thanks for reaching out about your recent order. Please send a message to
info@serendipitybrands.com with your name and the email address provided upon ordering, and we will be sure to get in touch with you shortly.
What if package arrives damaged or melted or contains wrong flavors / wrong quantity
We are sorry to hear you are not satisfied with your order. Please send a message to
info@serendipitybrands.com, and we will be sure to get in touch with you shortly to help resolve this issue.
Where can I buy the product? / don't see the brand at my local retailer
While Serendipity Brands is available at many local grocery retailers, you can also easily purchase our ice cream pints on our website SerendipityBrands.com, via Amazon, or through Gopuff for quick 15-minute delivery in participating locations. You can also use our Store Finder to find a location near you:
serendipitybrands.com/store-finder/.
How the charity works / what is rare impact fund
The Rare Impact Fund, created by Selena Gomez, is part of Rare Beauty’s commitment to giving people access to the resources they need to support mental health education. To learn more, go to
serendipitybrands.com/rare-impact-fund/. Serendipity is committed to supporting this effort, donating $1 from every treat to the Rare Impact Fund.
What is Selena's role in the company / how is Selena involved
Selena Gomez is a co-owner of Serendipity Brands and Serendipity3. In 2020, Serendipity Brands introduced Selena’s flavor, Cookies & Cream Remix, to their decadent lineup of flavors. Serendipity is also proud to partner with Selena's charity, The Rare Impact Fund. The nonprofit aims to increase access to mental health services in educational settings
Do you have dairy free or gluten free flavors
Serendipity Brands doesn’t currently offer dairy-free or gluten-free flavors, but sign up for our newsletter at serendipitybrands.com for updates! We are always innovating!
Do you have gift cards
Serendipity Brands doesn’t currently offer gift cards, but sign up for our newsletter at serendipitybrands.com for updates!
To address any mental health related messages / crisis
Write a few personalized intro if it’s in an email.
Hi xxx, we’re so glad you reached out. You are not alone.
If you are in crisis or are experiencing difficult or suicidal thoughts, please call the National Suicide Hotline at 1-800-273 TALK (8255). If you’re uncomfortable talking on the phone, you can also text NAMI to 741-741 to be connected to a free, trained crisis counselor on the Crisis Text Line.
To address mental health resources message that not crisis-related
If you or anyone you know needs support, the National Alliance on Mental Illness (NAMI) Helpline at 1-800-950-NAMI (6264) can provide information on how to find various mental health professionals and resources in your area.
