frequently asked qs

Here are questions we get asked often—see if your answer is below!

CAN I ORDER PINTS ONLINE?

Yes! Visit our shop for home delivery now.

HOW DO I STAY UP TO DATE ON ALL OF YOUR PRODUCTS?

Follow us on Facebook or Instagram

HOW DO I MAKE RESERVATIONS AT THE SERENDIPITY3 RESTAURANT?

To book a reservation at the Serendipity3 Restaurant visit here

HOW DO I BUY COCOA MIX?

Cocoa mix and other select items can be purchased soon from our website.

HOW DO I USE THE COCOA MIX TO MAKE HOT COCOA?

Add 2 1/2 tablespoons of Frrrozen Hot Chocolate Mix to 8oz of hot milk. Stir well and enjoy!

Where do you ship?

We ship to all 48 continental US states. We do not deliver to P.O. Boxes, and to guarantee the freshness of our product, please ensure the location is checked regularly, because, you know, ice cream can melt!

When will my order ship and arrive?

Ultimately, this is dependent on your delivery location, but generally speaking, orders typically ship from our warehouse within 48 hours of your order being placed, and take an additional 48 hours for the product to arrive via carrier.

How do i get free shipping?

We love our ice cream, but it is tough to ship! Dry ice, thermal packaging, and expedited delivery all add up quickly, but we do this to ensure your ice cream arrives cold (which is critical, because otherwise it’d just be soup). That is why we have a 4 pint minimum to qualify for free shipping.

Why do you have a 4 pint minimum?

We require 4 pint minimum purchases in order to make shipping more cost-effective. Shipping ice cream is expensive, but purchasing 4 allows us to offer free shipping regardless of where in the US you are.

something else on your mind?

Send us any additional questions you have using the form below